Terms & Conditions

Last updated: 19 June 2026

1. Who we are

These terms are between you (the "Client", "you") and Insert Robot Ltd, registered in England & Wales 15232415, trading as BookingsOnTap ("we", "us", "our"). By starting a project with us you agree to these terms.

2. What we do

We set up and run a simple online system for local service businesses. Depending on what you take, this can include:

• a fast, mobile-first website built to turn visitors into enquiries;
• setting up and tidying your Google Business Profile;
• a review-collection system (an ask flow and a way to display your Google reviews);
• lead capture - a quote form that records enquiries and notifies you;
• hosting, security and ongoing support ("care"), including small changes;
• optionally, advertising setup and training, later, if and when it makes sense for you.

We'll agree what's included for you before we start.

3. The launch offer

For our first five clients, the website build is free. Places are limited and offered at our discretion to businesses that fit (see "qualifying" on the site). The free build covers the initial setup of the items we agree; ongoing care is charged as below.

4. Fees and payment

• Ongoing care is charged at a simple monthly fee, agreed with you before we start, plus VAT, billed monthly in advance.
• Nothing to pay up front.
• No charge for reasonable change requests once you're live.
• We'll tell you before doing anything that isn't included in your monthly fee.
• If a payment is missed, we may pause the service and hosting after giving you notice; we'll restore it once payment is back on track.

5. No minimum term, and cancelling

• There's no minimum term and no lock-in - you can cancel any time, effective at the end of your current paid month.
• On cancellation you keep everything: your website code, your domain, your Google Business Profile, your reviews and your enquiry history. We'll give you reasonable help to move it to a host or person of your choice. Very complex migrations, or assistance beyond a few hours, may be quoted separately.
• If you cancel, the monthly care (hosting, support, changes, review system) stops.

6. Money-back guarantee

If you're not happy after six months, tell us and we'll refund all or part of the care fees you've paid in the past three months, and you still keep your website, domain, reviews and everything we set up.

7. No guarantee of results

We build the foundations and do the work well, but we do not and cannot guarantee specific outcomes - rankings on Google, amount of traffic, number of enquiries, calls, bookings or sales. These depend on many factors outside our control (Google's algorithms, your market, competition, seasonality, how you follow up enquiries). Anyone who promises you guaranteed leads is guessing. Our commitment is to the system and service we describe, not to a particular number of customers.

8. Your responsibilities

You agree to:

• give us the content, photos, information and access we need to do the work, in good time;
• make sure you own, or have permission to use, anything you supply (photos, logos, text);
• keep the information you give us accurate;
• use the website and any reviews honestly and lawfully - for example, only requesting genuine reviews from real customers;
• handle your own customers' personal data responsibly. Where our lead-capture tools collect your customers' details, you are the controller of that data and must have your own privacy notice; we act as your processor, and a separate data processing agreement applies (see clause 12).

9. Ownership and intellectual property

• Once your site is built, you own the website content and the code we deliver for you, your domain, your Google listing and your reviews.
• We may reuse our own generic templates, components and know-how on other projects, and we may show your finished site in our portfolio and marketing unless you ask us not to.
• Third-party assets (fonts, plugins, stock elements, if any) remain under their own licences; we'll only use ones we're licensed to use.

10. Third-party services

Your system relies on third parties such as Google (Business Profile, Analytics) and Cloudflare (hosting). These are subject to their own terms, and we're not responsible for their outages, changes or decisions. We'll help you work around issues where we reasonably can.

11. Limitation of liability

• We're not liable for indirect or consequential losses, or for loss of profits, business, goodwill or anticipated savings.
• Our total liability to you in any 12-month period is limited to the fees you paid us in that period.
• Nothing in these terms limits liability that can't be limited by law (for example death or personal injury caused by negligence, or fraud).

12. Data protection

Each party will comply with UK data protection law. Where we process personal data on your behalf through the lead-capture system, we do so as your processor on your documented instructions, under a separate data processing agreement (available on request). Our own website privacy policy is at bookingsontap.com/privacy.

13. Confidentiality

Each party will keep the other's non-public information confidential and use it only to deliver or receive the services.

14. Changes

We may update these terms or the services from time to time. We'll give you reasonable notice of any material change; continuing to use the service after that counts as acceptance.

15. Governing law

These terms are governed by the law of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

16. Contact

Insert Robot Ltd, trading as BookingsOnTap - [email protected] - 07464 996807 - 1 International House, London, England, E1W 1UN.